Refund policy

At ZartCurve, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, please review our refund policy below.

Eligibility for Refunds

Refunds are accepted for items purchased directly from ZartCurve within 30 days of the delivery date. To be eligible, items must be unused, unworn, and in their original condition with all tags attached. The following items are not eligible for refunds:

• Items marked as final sale or clearance
• Intimate apparel or swimwear for hygiene reasons
• Items damaged due to improper use or wear

Return Process

To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. We will provide you with a return authorization and instructions. Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refund Timeline

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 5-10 business days. Shipping charges are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you wish to receive a different size, color, or style, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at [email protected] within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on certain items as listed above. Please review your order carefully before purchase.

Contact Us

If you have any questions about our refund policy, please email us at [email protected]. We are here to help.