Shipping policy

At ZartCurve, we are committed to delivering your orders in a timely and efficient manner. Please review our logistics policy below for detailed information on shipping procedures, costs, and delivery expectations.

Shipping Method

We offer a single, reliable shipping option: Standard Shipping. This method is available for all orders placed on our website, covering all product categories including T-Shirts & Tops, Pants & Trousers, and Skirts.

Shipping Costs

Standard Shipping is a flat-rate service. There are no free shipping promotions or exemptions. The exact shipping cost will be calculated and displayed at checkout based on your delivery address and the total weight of your order. Please note that shipping fees are non-refundable.

Processing Time

Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive an email notification with tracking information once your order has been dispatched.

Delivery Time

Delivery times vary depending on your location. Estimated delivery windows are as follows:

• Domestic orders: 5–10 business days after dispatch.
• International orders: 10–20 business days after dispatch.

Please note that these are estimates and not guaranteed. Delays may occur due to customs clearance, weather conditions, or other unforeseen circumstances.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the status of your delivery through our carrier’s website. If you have any questions about tracking, please contact us at [email protected].

Delivery Address

Please ensure that your shipping address is accurate and complete at the time of purchase. ZartCurve is not responsible for orders delivered to incorrect addresses provided by the customer. If you need to update your address after placing an order, please email us immediately at [email protected]. We will do our best to accommodate changes before the order is dispatched.

Undeliverable Packages

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept delivery, we will contact you via email. Additional shipping charges may apply for re-delivery. If you do not respond within 30 days, the order may be canceled and refunded minus the original shipping cost.

Lost or Damaged Items

ZartCurve takes great care in packaging your items. In the rare event that your order arrives damaged or is lost in transit, please notify us within 7 days of the expected delivery date at [email protected]. We will investigate and provide a resolution, which may include a replacement or refund, subject to our discretion.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team via email at [email protected]. We aim to respond within 24–48 business hours.